Return & Refund Policy

Effective Date: August 24, 2026

Thank you for choosing Code Blue Aquatics. We want you to be satisfied with your purchase. Please review the following policy before placing your order.

Returns

Due to the nature of our products, we do not accept returns of opened or used aquarium medications, treatments, or other consumable products.

If you receive an unopened product that you would like to return, please contact us within 30 days of delivery. The product must be unused, unopened, and in its original packaging.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery. Include your order number and clear photos of the product and packaging so we can review the issue and determine the appropriate resolution.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once a refund is approved, processing times may vary depending on your payment provider or financial institution.

Non-Refundable Items

The following are generally not eligible for return or refund:

• Opened or used products
• Products that have been contaminated or altered after delivery
• Products returned without prior approval
• Gift cards, if applicable

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

Contact Us

If you have questions about a return, refund, or damaged order, please contact us through our Contact Us page with your order number and details about the issue.